How can we help?

Contact DenKin

Tell us what you were trying to do, what happened, and your app version and device model. If it helps, attach a screenshot with private details covered. Never send passwords, verification codes or payment-card details.

Account & sign-in

Use the same sign-in option you used to create your account. If you used Sign in with Apple and hid your email, your account may use an Apple relay address.

Open your account →

Records & saved information

Check that you have selected the right pet and signed in to the right account. Review extracted text against the original document. Device-only information and downloaded copies are separate from cloud records; export anything you need before clearing app storage.

Privacy & account deletion

To begin account deletion, open Settings → Your Pets & Account → Sign Out or Delete Account and review the confirmation. If you cannot complete the flow, email us from the address associated with your account and describe the issue. Do not include your password.

You can also contact us to request access to or correction of your personal information, or ask about deletion. We may need to verify your identity before acting on a request.

Deleting an account does not remove downloaded copies or device-only information, and does not cancel subscriptions managed by Apple.

Missing pets & community sharing

Recovery tools help you prepare a flyer, review shelter contacts and organize outreach. You choose what to send or post. DenKin does not place calls for you, read private groups or track your pet’s live location.